Some DIRECTV subscribers will receive a credit on their next bill after the broadcast satellite service reached an agreement Tuesday with the state officials over its billing practices.
The $292,500 settlement with the Wisconsin Department of Justice and Agriculture, Trade and Consumer Protection (DATCP) agency relates to issues customers had with billing violations and inadequate cancellation disclosures. Affected customers will receive a $4.25 credit on their bill. While the broadcast company agreed to the terms, DIRECTV does not admit that it violated any laws or state regulations.
However, the agreement also requires DIRECTV to change how it communicates with customers.
“The company must provide written notice to customers of price increases in television offerings that are subject to an early termination fee,” according to a press release by DATCP. “DIRECTV must also note the effective date of the increase and the new price for each offering. In addition, these written notices will address cancellation procedures for customers who wish to end services at the time of a price increase without paying an early termination fee.”
DIRECTV has 90 days from the entry of the consent judgement to give the credit. Customers included in the settlement:
- were affected by one or more price increases to their television core programming packages that went into effect from January 2010 to March 7, 2017, and
- were subject to an early termination fee at the time of the price increase.
The credit will be listed as “WI Settlement Credit.”